Matt Lurie - Leveraging Ruby's Call Trends Report for Growth

S5:E43

Heidi J. Ellsworth visits with Ruby Senior Content Strategist Matt Lurie about their 2023 Call Trends Report! It is a comprehensive customer communication insight based on over 62 million calls tracked from Ruby’s virtual receptionists who answered and helped customers on behalf of small businesses. Heidi and Matt talk about the importance of great customer service and the five key trends that Ruby has documented in this insightful report.

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